Important Details:

• This guarantee is for the original buyer only.
• Desk must be undamaged and in like new condition (minor damage returns can be assessed on a case by case basis).
• Covers desks, including the desktop, frame, and legs.
• Keep the original packaging—it’s necessary for returns.
• The 130-day period begins when your desk is delivered to you.
• Returns must be initiated by the end of the 130th day.

Refund Policy:

• Refunds cover the cost of the desk only. Shipping fees are not refundable.
• Refunds will be issued to the original payment method. For bank transfers, we’ll request your account information to process the refund.

Steps to Return:

1. Email help@upwood.store for return instructions and guidance on preparing your desk for pickup.
2. Ship your desk back to us with shipping labels attached.
3. Once the desk is received at our facility, we’ll process your refund within 3–5 business days.

Your satisfaction matters to us—feel free to reach out with any questions or concerns!